Client: Etipi — Information Technology Company of Piauí
Project type: Artificial intelligence virtual assistant to support information governance
Solution developed: Govbot
Integration: Electronic Information System (SEI!)
Regulatory basis: 34 official documents
Users served: more than 48,000 public servants and external users
Architecture: multi-profile (internal and external)
Etipi expands access to information with a responsible AI assistant
Artificial intelligence to expand access to knowledge in public administration
The digital transformation of public administration increases the need to provide reliable information in a fast, accessible way, integrated into the daily routine of public servants and citizens.
In this context, the Information Technology Company of Piauí (Etipi) invests in an initiative aimed at democratizing access to institutional guidance on privacy, data protection, information security and administrative procedures.
The goal is to make this knowledge available directly in users' work environment, strengthening the spread of good practices.
Thus supporting the continuous evolution of information governance throughout the state public administration.
Govbot: AI applied to institutional knowledge
In partnership with Bravonix, Etipi develops Govbot, an artificial intelligence-based virtual assistant integrated with the Electronic Information System (SEI!).
The solution was designed to provide contextualized answers based on official sources about privacy, data protection, information security and administrative procedures, making institutional knowledge more accessible to users.
With a multi-profile architecture, Govbot serves public servants and external users, extending the reach of institutional guidance and providing a faster, more integrated experience in accessing information.
A virtual assistant specialized in information governance
Govbot was developed to:
- Answer questions about privacy, data protection and information security;
- Support the consultation of laws, standards and institutional guidelines;
- Guide public servants through administrative procedures;
- Make it easier to navigate the operational flows of the SEI! environment;
- Expand access to official information quickly and securely.
A structured regulatory base to support public administration
The solution runs on a base of 34 official documents, including:
- General Data Protection Law (LGPD);
- State laws;
- Decrees;
- Ordinances;
- Internal regulations;
- Information security guidelines;
- Etipi's institutional rules.
The architecture allows continuous content updates and evolution of the knowledge base according to the needs of public bodies.
Integration with the institutional environment
Govbot is integrated with the Electronic Information System (SEI!), allowing public servants and users to look up guidance directly in the official work environment.
This integration provides a smoother experience, expands access to institutional knowledge and strengthens information governance in line with public administration processes.
Artificial intelligence serving public management
The adoption of Govbot expands access to institutional guidance for more than 48,000 public servants and external users, making knowledge more accessible in the daily routine of public administration.
Key advances provided by the initiative include:
- Democratized access to institutional information;
- Simultaneous service to thousands of users;
- Greater autonomy in consulting rules and procedures;
- Faster access to knowledge;
- Standardized guidance;
- Support for the teams responsible for information governance;
- Scalability to new bodies and areas of public administration;
- Continuous evolution of the institutional knowledge base.
The initiative also lays the groundwork for expanding Govbot to other areas of public administration, adding new specialized content, broadening regulatory coverage and strengthening the State of Piauí's digital transformation and digital sovereignty initiatives.
The project shows how artificial intelligence can bring knowledge, technology and public management closer together, turning regulatory content into accessible, organized information available to thousands of users in a secure and scalable way.
The role of Bravonix
Bravonix acts as Etipi's strategic partner in the development of Govbot, combining artificial intelligence, information governance and specialized knowledge to create a solution aligned with the needs of public administration.
By integrating technology, methodology and a structured base of institutional knowledge, it helps expand access to information, support the digital transformation of public services and strengthen initiatives focused on information governance and digital sovereignty.
Frequently asked questions
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Etipi, in partnership with Bravonix, developed Govbot, an artificial intelligence virtual assistant integrated into the State of Piauí's Electronic Information System (SEI!). The solution uses a knowledge base of 34 official documents to answer questions about privacy, data protection, information security and administrative procedures, serving more than 48,000 public servants and external users. Focused on democratizing institutional knowledge, Govbot broadens access to information, standardizes guidance and supports the evolution of information governance as part of the State of Piauí's digital transformation and digital sovereignty strategy.